Welcome to Physics with Keith! I am excited to offer you my online tutoring services. Before you proceed, please carefully read and understand the terms and conditions outlined below.

1 Terminology

1.1 Us or We: means Physics With Keith, or just Keith.

1.2 Course: means any online tuition sessions or additional courses or sessions offered, such as the GCSE to A Level Physics Bridging course, Easter revision sessions, or other bespoke courses undertaken by the Student as selected by the Parent when registering, subscribing or enrolling.

1.3 Course Fees: means the Fees payable by the Parent for the Course.

1.4 The Parent or You: means any person who has registered, subscribed or enrolled and/or who has accepted responsibility for a child’s attendance at this Course.

1.5 Student: means the child who attends the Course.

2 General terms and conditions

2.1 These Terms and Conditions: In all cases, irrespective of whether the Parent registers, subscribes or enrolls, these Terms and Conditions will apply to the agreement between the Us and the Parent.

2.2 Enrolment procedure: You understand and agree that:

2.2.1 You can book a place at the Course for your child by enrolling, which is done by subscribing via WordPress and agreeing to WordPress’s terms of service.

2.2.2 Once the Parent has completed the WordPress subscription, they will have access to the Course page, which will set out details of the Course.

2.2.3 Parents must subscribe using an email address accessible to the Student. Subscriptions on WordPress and non-transferrable.

2.2.4 WordPress are responsible for managing subscription payments, which are made through the third party provider Stripe.

2.2.5 If You do not pay the Course Fees in full or if the Terms and Conditions are not fulfilled We may cancel the subscription immediately. If this occurs We will be unable to return any of the Course Fees received from you.

2.3 Information for Parents: We provide You with information about Us and the educational services we provide in good faith. This information may be contained on the Physics with Keith social media channels or the Website. If You wish to take account of information provided to You when deciding whether to enter into this agreement You should seek specific confirmation from Us that the information is accurate before registering, subscribing or enrolling.

2.4 Minimum number of bookings. You understand and agree that We reserve the right to cancel the Course before its commencement date if the minimum number of bookings is not reached. If such cancellation is necessary, the Parent will be offered a full refund of the Course Fees paid at the time of cancellation, less any fees imposed by third party agents. This does not apply to the regular weekly tuition sessions.

2.5 Changes to the Course: WE reserve the right to make changes to the Course (including any change to the timetable or the hours required for the Course) and other activities at any time and for such reasons as may be reasonable and appropriate to the effective and safe delivery of services by Us. We will endeavour to provide notice of a change and the reason for it as soon as practicable.

2.6 Publicity: the Parents consent, as far as is required under data protection law to the reasonable use of the student’s details and achievements, including images or recordings of the student howsoever made, for promotional purposes.

2.7 Personal possessions: You understand and agree that We are not able to accept responsibility for any damage to personal possessions.

2.8 Force majeure: An event beyond the reasonable control of the parties to this agreement is a Force Majeure Event. Such events include but are not limited to any worldwide event or act of God (such as war, disease outbreak, natural disaster or terrorist attack). We reserve the right to cancel the Course in the case of a Force Majeure Event and the Parents understands that:

2.8.1 If We are prevented from or delayed in carrying out our obligations under this agreement by a Force Majeure Event, We shall immediately notify the Parent and shall be excused from performing our obligations while the Force Majeure Event continues.

2.8.2 We may give the Parent the option of the Student attending a different course as an alternative to cancelling the course or programme. The Parent will be under no obligation, however, to accept the Students’ attendance at a different course. If the Course is cancelled because of a Force Majeure Event or if the Parents do not accept a different Course, We will refund any Course Fees paid less any fees imposed by third party agents. If the Course has commenced the refund will be pro-rated to reflect the amount of time the Student has attended.

2.9 Liability and disclaimer: You understand and agree that:

2.9.1 We do not accept responsibility for death or personal injury.

2.10 Complaints: If you are not happy with any aspect of the Course, You must let Us know so that we have the opportunity to investigate and rectify the situation.

2.10.1 If the Student has a problem or concern, he/she must speak to Us straight away in order for us to deal with the problem.

2.10.2 If the problem is not resolved promptly by Us and the Parent would like to make an official complaint, they should contact Us in writing (by email).

3 Early departure and cancellation

3.1 Cancellation policy: If You need to cancel the Course for any reason before it begins, You must inform the Us in writing (by email) immediately. Cancellation takes effect from the date when the We receive this notification.

3.1.1 If the cancellation takes place 14 days or fewer prior to the Course start date, no Course fees will be refunded unless in exceptional circumstances and at the sole discretion of Us.

3.2 Early cancellation: You may cancel the contract within fourteen days from the date of payment of all or any part of the Course Fees. Any transaction fees imposed by third party agents will not be refunded.

3.3 Early departure: Once the Course has started if You decide to withdraw the Student from the Course, or if the Student withdraws him/herself before the end of the Course You may do so on the understanding that no refund of Course Fees will be made, save in exceptional circumstances and at the sole discretion of Us. Exceptional circumstances may include but are not limited to:

3.3.1 a serious breach of these Terms and Conditions by Us;

3.3.2 cases of serious illness or genuine hardship.

4 Health and welfare

4.1 Student’s health: By completing and returning the Booking Form You confirm that the Student is in good mental health and is not participating against the advice of any doctor or qualified healthcare professional.

5 Student behaviour

5.1 Course rules: You warrant that the Student will at all times during the Course follow the rules on behaviour and discipline as set out below. The Parent should ensure that s/he and the Student has read these rules

5.1.1 Students must refrain from swearing, or engaging in hateful communication, including racism, sexism, homophobia, transphobia, or comments relating to religion. 

5.1.2 Students must not share personal details about themselves with other Students, such as their address, social media aliases, or telephone numbers.

5.1.3 Students must not share images that are inappropriate or illegal.

5.1.4 Students must not engage in bullying behaviour.

5.1.5 Students must not behave in a way that inhibits or negatively affects the learning of other Students, such as spamming.

5.2 Discipline and sanctions: If the Student does not follow the Course rules, You agree that the We may discipline them and/or impose a sanction. Parents understand and agree that:

5.2.1 In cases of persistent misbehaviour or rudeness, for very serious incidents, or if a student breaks the UK law, then he/she will be expelled from the Course immediately, with no refund of Course Fees.

6 Data protection

6.1 Data protection: By completing the Booking Form and/or agreeing to be bound by these terms and conditions You on behalf of yourself and, so far as You are able, on behalf of the Student acknowledge that the We may process such personal information as is deemed necessary for the legitimate purposes of the Course.

6.2 Privacy notice: If you would like further information about how the We processes personal information, please see our privacy policy which is published on our website here: https://physicswithkeith.com/privacy-policy/ 

7 Governing Law

7.1 Governing law: The contract between the Us and You is provided in English, and together with each matter relating to the provision of services by the Us and is subject exclusively to the laws and courts of England and Wales.

8 Payment and Fees

8.1 All payments made for Physics with Keith Courses are non-refundable.
Users are responsible for the payment of the agreed-upon fees for the selected tutoring services.

9 Liability for Downloadable Files

9.1 Physics with Keith provides downloadable files for educational purposes. We assume no liability for any damage caused to your device or data as a result of downloading or using these files.

9.2 Users are encouraged to use up-to-date antivirus software to ensure the security of their devices.

10 Cancellation and Access:

10.1 Users have the right to cancel their subscription at any time.

10.2 Upon cancellation, access to Physics with Keith services will be immediately terminated.

10.3 No refunds will be issued for any remaining period of the subscription at the time of cancellation.

10.4 To regain access to Physics with Keith services, users must re-subscribe and make the required payment.

11 User Responsibilities

11.1 Users are responsible for providing accurate and up-to-date information during the registration process.

11.2 Users are required to maintain the confidentiality of their login credentials and notify Physics with Keith immediately of any unauthorized access or suspected security breaches.

12 Code of Conduct:

12.1 Users are expected to conduct themselves in a respectful and professional manner during all interactions with Physics with Keith tutors and fellow users.

12.2 Any form of harassment, abusive language, or inappropriate behaviour will not be tolerated, and We reserves the right to terminate services to users who violate this code of conduct.

13 Termination of Services

13.1 Physics with Keith reserves the right to terminate or suspend services to any user for violation of these terms and conditions.

13.2 Termination of services may result in the immediate loss of access without any refund.

14 Modification of Terms

14.1 Physics with Keith reserves the right to modify these terms and conditions at any time.

14.2 Users will be notified of any changes, and continued use of our services implies acceptance of the modified terms.

14.3 By using Physics with Keith’s online tutoring services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us at tutor@physicswithkeith.com.

Last updated: 2024-01-22